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Frequently Asked Questions (FAQs)

I haven’t received a copy of your brochure, how do I get one?

An electronic version of our brochure is available on our website or you can contact us to request a printed copy.

How do I send copies of information you’ve requested regarding my entitlement and eligibility? eg income

Most of our online forms can be found here. For other forms and declarations, please contact us.

Have you received my application?

You should receive an automatic email within 24 hours to confirm that your application has been received.  Please check your junk mail or spam folder as well as your inbox.  An email will also be sent if we need you to complete a further assessment or if we require any further information.

When will I hear if my application has been successful?

We aim to be in touch within 14 days.  Please check your junk mail or spam folder as well as your inbox. 

I’ve done a course with you before, do I still need to apply?

Yes, you need to apply for each course separately. Where we hold existing details, we will not need to ask you for those again. Once you create an online account you will not need to input your details again.

I’ve tried to complete an application, but I’ve received an error message about a duplicate record. What do I need to do?

Please contact us and we will get this resolved as quickly as possible so that you can complete your application.

I’m not very confident using a computer, do you accept paper applications?

Yes, if you need any assistance with your application please contact us. Please note you could be expected to use a computer as part of your course. Click here to search for computer courses.

How do I access Office 365 from Home?

Please read our guide here, or watch this video:

Am I entitled to a refund?

Our terms & conditions are available here.

Can I get help with fees?

Yes, depending on your circumstances full or partial funding may be available. If fees are applicable, then you may be entitled to a concessionary discount click here for more information. We can also help with other costs such as travel. Please see our finance page for more information.

Any other questions? Please don’t hesitate to get in touch.

Contact us