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Coronavirus Updates

We are committed to delivering high quality learning to the whole community in a safe environment. Due to the recent increase in COVID-19 updates we have created this page to share up-to-date information regarding our courses and our centres. As we are publicly funded and a local authority service unit, we have to take direction from the Department for Education and BCP Council to inform our decision making about running classes online and closing centres.

Although our centres are not currently open, we are all working hard to move lots of learning online to help you to keep learning and keep well. If you have any questions about your learning, starting learning and how Coronavirus has impacted our services, exams and other curriculum areas please visit our FAQ page here.

A updated message from our Principal Learning Manager - 06.07.2020

Skills & Learning Service Update 06/07/2020 

We hope you are all safe & well and making the most of the easing of lockdown and getting back to some sort of normality.

Many of you will have now received our 2020/21 brochure, if not you can download a copy here. Our phones lines are open (01202 262300) and staff are at the end of the line to support you. You can also search our courses online – you will be able to enrol on some of these courses directly whilst others may require you to complete an application form. As a result of the coronavirus we will be offering more course content online in 2020/21 which may slightly alter the structure of some courses and would allow us to quickly move over to non-contact teaching if needed during the academic year. We will ensure that our website provides you with up to date information as far as possible. However, all being well, we are very much hoping to welcome you back into our centres for classes from September and we are working hard to ensure our centres will be as safe as possible.

In the meantime, we have taken the first steps in re-opening one of our reception desks – at the Oakdale Centre.  This will be from Wednesday 8th July, and on Mondays, Wednesdays & Fridays weekly thereafter. The reception area will be open from 9.30am to 4.30pm. There will be a queuing system in place to restrict numbers within the reception area. Please note: the rest of the building, including the toilets, are closed for public access. All payments will need to be undertaken by card, we cannot accept cash payments. All other centres remain closed, however, we will update you as and when other centres start to re-open.

In order to reduce pressure on the reception we would ask you to consider using either our website for enrolling or call our Customer Support Team on 01202 262300.

As a reminder – we have lots of opportunities for you to get confident with your digital skills, including support from digital mentors. Ask us about how we can help. You can also arrange an online or telephone appointment with our Progression Officer to help you plan for your next steps here. We are continuing with our growing range of new learning opportunities including our online job club and our ‘Keep Learning, Keep Well’ programme.

Our priority is to keep you learning and keep you well.

Kind regards,

Lesley Spain – Principal Learning Manager

A updated message from our Principal Learning Manager - 21.05.2020

Skills & Learning Service Update 21/5/20  

To our learners and partners, 

Although we are starting to see some green shoots of recovery and the phased easing of lockdown, we will continue to deliver our adult and community learning programme online until at least the end of July 2020 and will not yet be returning to our centres or classrooms.  In addition to the courses that have moved online since lockdown, we also have a growing range of new learning opportunities including our online job club and our ‘Keep Learning, Keep Well’ programme. 

Our 2020/21 brochure is scheduled for delivery towards the end of June. The programme will also go live on our website at this time. Due to the time of year our programme is designed and the brochure is produced, course dates, term dates and delivery methods are subject to change in accordance with Government guidance regarding the Coronavirus pandemic and possible social distancing requirements. At the time of publishing, we are expecting that some courses may either be delayed until January 2021 or may start with online delivery before classroom delivery can begin. 

We are continuing to develop more online content and alternative delivery models and want to reassure you that we are still here and still offering a wide range of learning opportunities, even if they look a little different to what you may be expecting.  

Our website will be the most up to date information source so please continue to check this regularly to see if the course you would like to enrol on is still available on the listed dates and times or if there is an alternative approach to studying available. We apologise for any inconvenience and are grateful for your understanding. On the website, you will also find details of new courses available throughout the year which were still being developed at the time of publishing the 20/21 programme. 

We will be offering more course content online in 2020/21 which may slightly alter the structure of some courses and would allow us to quickly move over to non-contact teaching if needed during the academic year. If you are concerned about this, we have lots of opportunities for you to get confident with your digital skills, including support from digital mentors. Ask us about how we can help.  You can also arrange an online or telephone appointment with our Progression Officer to help you plan for your next steps. 

Our priority is to keep you learning and keep you well.   

Kind regards,  

Lesley Spain – Principal Learning Manager 

 

   

A message from our Principal Learning Manager - 23.03.2020

Dear Learners 

Skills and Learning is under the government’s directive to close classroom-based provision from Monday 23rd March 2020 until further notice.  Cancellations also apply to all examinations including GCSEs and Functional Skills.  

We appreciate how disruptive and unsettling this to your learning journey, however the exam regulator Ofqual and the examination boards will be consulting with tutors to provide grades for learners affected by the exam cancellations this summer.  The government is keen that no learner is disadvantaged from progressing to the next stage of their learning or career journey.   

Whilst recent events will be hugely disruptive, our service is looking ahead and planning the course offer for the next academic year.  We will publish our brochure and course provision on our website from June, so keep an eye out for learning opportunities that will help you in life, work and health.

We, like all public services and business, are having to change the way we work to sustain a level of service delivery for you to keep learning.  We are moving more courses online and you will hear from your tutor if this applies to your course.  Our admissions sessions for our 2020/21 qualification and functional skills courses are planned to take place in June, subject to the national situation.  In the meantime, we will be preparing for holding more online or telephone interviews should the situation change.

Finally, please stay safe and follow the government’s advice.  If you have any questions or queries, please email our Customer Service Team on: enquiries@salbcp.com 

Best wishes

Lesley Spain

Added: 7th July 2020

The Oakdale Centre

We are opening our Oakdale Centre Reception to enable learners to enrol on courses from Wednesday 8th July, and on Mondays, Wednesdays & Fridays weekly thereafter. The reception area will be open from 9.30am to 4.30pm. There will be a queuing system in place to restrict numbers within the reception area.

Please note: the rest of the building, including the toilets, are closed for public access. All payments will need to be undertaken by card, we cannot accept cash payments. All other centres remain closed, however, we will update you as and when other centres start to re-open.

To reduce pressure on our reception please do consider using either our website for enrolling or call our Customer Support Team on 01202 262300.

Added: 22nd June 2020

Phone Lines

Our phone lines are now open and our Customer Service Team are ready at the other end of the phone. We are running on reduced staff so it may take a little longer for us to answer your call. If you would prefer you can also send us an email at: enquiries@salbcp.com 

Added: 8th April 2020

Exams

We are regulary checking national updates regarding exams, including GCSE and Functional Skills. You can find more information by visiting our FAQ page here.

To access the Ofqual Summer 2020 GCSE & A-Level exam guidance for teachers, students, parents and carers please click here.

Added: 19th March 2020

Refunds 

As a result of our decision to suspend classes we are issuing this guidance for refunds.

This only applies to learners that have paid Skills & Learning a Fee.

If you are on a Community Learning course (non-qualification course) you will be refunded on a ‘pro-rata’ basis according to the number of remaining sessions that have been cancelled.

If you are enrolled on a course that has not yet started and the course was due to start prior to the 1st June 2020 you will be refunded in full.

If you are on a course leading to a qualification we are awaiting further information from the awarding organisations and looking at methods of online delivery. We will contact you as soon as possible about this.

If you are paying by instalment we will work out either the refund or remaining fee due.

We will endeavour to undertake these refunds as soon as we can, however this will be dependent on having staff available to process these refunds.

Added: 18th March 2020

To protect the health and wellbeing of our learners, communities and staff and in response to Government guidelines on social distancing.

We are stopping our classroom-based, face to face course delivery and admission sessions from tomorrow, Thursday 19th March 2020 up to & including Friday 29th May 2020. You should not come to any of our classes and please do not visit any of our centres.

If you were due to take an exam you will be contacted.
If your learning is moving online you will be contacted.
Existing distance learning courses will continue.
If you are on an Apprenticeship you will be contacted. Please do not come to any workshops.
If you may be due a refund you will be contacted.

At this busy time unless your call is very urgent we would appreciate you not telephoning our centres.

Added: 18th March 2020

Skills & Learning are taking steps to ensure the integrity of our service and that we are doing everything possible to limit the effects of COVID-19 whilst continuing to deliver high-quality learning.

We will continue to provide the full professional support that our Learners and Employers expect and are exploring different options.

As many of our staff move to remote working they will remain accessible via email, telephone and video conferencing and where appropriate in person.  

The wellbeing of our staff, learners, employers and stakeholders is of the utmost importance to us, and we are closely monitoring the current situation and will continue to follow Government advice as it unfolds.

We are reviewing the situation daily and if any of the above information changes, we will of course let you know. Staff are contacting learners regarding any closures, however if you would like any more information please contact us.

Added: 17th March 2020

The latest guidance for education settings is available here.

We would like to take this opportunity to express how important it is to keep up with washing hands more frequently. 

Please remember to wash your hands more often than usual, if hand wash isn’t available then use hand sanitiser.

Wash your hands especially when you:
1) Have used the toilet
2)  Arrive at work/school/college or have just come home
3) Blow your nose, sneeze or cough
4) Eat or handle food

Please help stop the spread of germs and wash your hands!

Added: 5th March 2020

Recent update from the Department for Education

The Department for Education has launched a new helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:

Phone: 0800 046 8687
Email: DfE.coronavirushelpline@education.gov.uk
Opening hours: 8am to 6pm (Monday to Friday)

The latest guidance for education settings is available here.

Contact us
For enrolment or queries: 01202 262300 | 01305 819059

email: enquiries@salbcp.com

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