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Coronavirus Updates

We are committed to deliver high quality learning to the whole community in a safe environment. Due to the recent increase in COVID-19 updates we have created this page to share up-to-date information regarding our courses and our centres. As we are publicly funded and a local authority service unit, we have to take direction from the Department for Education and BCP Council to inform our decision making about running classes and keeping centres over.

A message from our Principal Learning Manager

Dear Learners 

Skills and Learning is under the government’s directive to close classroom-based provision from Monday 23rd March 2020 until further notice.  Cancellations also apply to all examinations including GCSE ‘s and Functional Skills.  

We appreciate how disruptive and unsettling this to your learning journey, however the exam regulator Ofqual and the examination boards will be consulting with tutors to provide grades for learners affected by the exam cancellations this summer.  The government is keen that no learner is disadvantaged from progressing to the next stage of their learning or career journey.   

Whilst recent events will be hugely disruptive, our service is looking ahead and planning the course offer for the next academic year.  We will publish our brochure and course provision on our website from June, so keep an eye out for learning opportunities that will help you in life, work and health.

We, like all public services and business, are having to change the way we work to sustain a level of service delivery for you to keep learning.  We are moving more courses online and you will hear from your tutor if this applies to your course.  Our admissions sessions for our 2020/21 qualification and functional skills courses are planned to take place in June, subject to the national situation.  In the meantime, we will be preparing for holding more online or telephone interviews should the situation change.

Finally, please stay safe and follow the government’s advice.  If you have any questions or queries, please email our Customer Service Team on: 

Best wishes

Lesley Spain

Added: 19th March 2020


As a result of our decision to suspend classes we are issuing this guidance for refunds.

This only applies to learners that have paid Skills & Learning a Fee.

If you are on a Community Learning course (non-qualification course) you will be refunded on a ‘pro-rata’ basis according to the number of remaining sessions that have been cancelled.

If you are enrolled on a course that has not yet started and the course was due to start prior to the 1st June 2020 you will be refunded in full.

If you are on a course leading to a qualification we are awaiting further information from the awarding organisations and looking at methods of online delivery. We will contact you as soon as possible about this.

If you are paying by instalment we will work out either the refund or remaining fee due.

We will endeavour to undertake these refunds as soon as we can, however this will be dependent on having staff available to process these refunds.

Added: 18th March 2020

To protect the health and wellbeing of our learners, communities and staff and in response to Government guidelines on social distancing.

We are stopping our classroom-based, face to face course delivery and admission sessions from tomorrow, Thursday 19th March 2020 up to & including Friday 29th May 2020. You should not come to any of our classes and please do not visit any of our centres.

If you were due to take an exam you will be contacted.
If your learning is moving online you will be contacted.
Existing distance learning courses will continue.
If you are on an Apprenticeship you will be contacted. Please do not come to any workshops.
If you may be due a refund you will be contacted.

At this busy time unless your call is very urgent we would appreciate you not telephoning our centres.

Added: 18th March 2020

Skills & Learning are taking steps to ensure the integrity of our service and that we are doing everything possible to limit the effects of COVID-19 whilst continuing to deliver high-quality learning.

We will continue to provide the full professional support that our Learners and Employers expect and are exploring different options.

As many of our staff move to remote working they will remain accessible via email, telephone and video conferencing and where appropriate in person.  

The wellbeing of our staff, learners, employers and stakeholders is of the utmost importance to us, and we are closely monitoring the current situation and will continue to follow Government advice as it unfolds.

We are reviewing the situation daily and if any of the above information changes, we will of course let you know. Staff are contacting learners regarding any closures, however if you would like any more information please contact us.

Added: 17th March 2020

The latest guidance for education settings is available here.

We would like to take this opportunity to express how important it is to keep up with washing hands more frequently. 

Please remember to wash your hands more often than usual, if hand wash isn’t available then use hand sanitiser.

Wash your hands especially when you:
1) Have used the toilet
2)  Arrive at work/school/college or have just come home
3) Blow your nose, sneeze or cough
4) Eat or handle food

Please help stop the spread of germs and wash your hands!

Added: 5th March 2020

Recent update from the Department for Education

The Department for Education has launched a new helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:

Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday)

The latest guidance for education settings is available here.

Contact us
For enrolment or queries: 01202 262300 | 01305 819059


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