A structured, interactive, virtual, auto-assessed course that provides skills, knowledge and understanding in a number of subjects including the principles of customer service, communication, employment related legislation and your rights and responsibilities at work.
This course will include:
- Preparing to Deliver Excellent Customer Service
- Rights and Responsibilities
- Communicating With Others at Work
- Understanding Equality and Diversity
This course supports you to prepare for job roles that require skills and knowledge of customer service.
Each learner will work at their own speed but will be supported by the Employability and Progression Officer, Nicky Ellison, [email protected] if required.
You will receive an e-certificate of achievement on completion of all the assessments.
There will also be an opportunity to explore further CPD opportunities at Skills and Learning by visiting our website: https://www.skillsandlearningace.com/
This course is subsidised by Government funding so you should aim to attend the whole course.