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Customer Service Auto Assessed Bundle

Course Code:ZA2051C

Spaces:25 spaces left

A 22-hour Auto-assessed course for learners who want improve their knowledge of work related legislation and customer service.

What the course is about

A structured, interactive, virtual, auto-assessed course that provides skills, knowledge and understanding in a number of subjects including the principles of customer service, communication, employment related legislation and your rights and responsibilities at work.



Key Information



This course will include:




  • Preparing to Deliver Excellent Customer Service

  • Rights and Responsibilities

  • Communicating With Others at Work

  • Understanding Equality and Diversity



This course supports you to prepare for job roles that require skills and knowledge of customer service.



Each learner will work at their own speed but will be supported by the Employability and Progression Officer, Nicky Ellison, [email protected] if required.



You will receive an e-certificate of achievement on completion of all the assessments.



There will also be an opportunity to explore further CPD opportunities at Skills and Learning by visiting our website: https://www.skillsandlearningace.com/



This course is subsidised by Government funding so you should aim to attend the whole course.

Pre-course information session or interview

Learners need to be able to use a computer, you will be asked to complete a Learning Agreement prior to the course.

Assessment of progress, tests, exams

There is assessments to complete on this course which will be marked automatically. You mut complete and pass all assessments in order to receive your certificate. 

Who the course is for / Previous experience, knowledge or qualifications

This course is for anyone who wants to improve their knowledge of customer service. 



You should have an interest in your own potential and aspirations.  You will need to be prepared to take complete all activities and assessments on the course 



This course may be of particular help to you if you are thinking of changing your career direction towards a customer facing role 

Materials and costs

You will need access to a PC, Laptop or Tablet and the internet. 

Next Step

Other courses at the next level may be offered by Skills & Learning or other local providers. 

Additional information

English, maths and computing skills: all of our courses support the development of relevant English, maths and computing skills.

Refunds: please see details of our cancellation policy in our Terms and Conditions on our website www.skillsandlearningace.com/policies/terms-and-conditions or in our brochure.

Attendance: before enrolling you should ensure that you can attend all classes offered as far as possible.

Places on courses: many of our courses are in high demand. If you have been offered a place but no longer require it, please advise us immediately as you may be preventing another learner from taking the place. Where learners do not attend the first session, without having given prior notice, Skills & Learning reserve the right to offer the place on the course to another learner; you will not be eligible for a refund it it is outside of the terms outlined in our cancellation policy.

Fully funded learners: if you have been offered a fully funded place on a course and no longer require it, you must advise us before the course starts so that your place can be offered to someone else. We reserve the right to withdraw future offers of fully funded places if you regularly do not start or complete funded courses.

Home study: you will be required to do significant study at home between sessions to assist with your learning and progress.

Qualification Levels: there is further information about qualification levels on our website.

Proof of identity: please bring photographic ID and your National Insurance number with you to your first session. You will also need to provide it for any external examinations you take.

Off-site activities: with some courses, there may be the opportunity for off-site enrichment activities at additional cost, for example: gallery, museum or exhibition visits. Where this is an integral part of the course, your tutor will discuss the arrangements with you during your induction.

Parking at centres: parking at centres may be limited; please be prepared to use on street parking or pay and display car parks. For information regarding each centre, please visit the venue section of our website www.skillsandlearningace.com/our-centres/.

Refreshments: tea/coffee or vending machine(s) are available at some venues. Further information can be found in the venue section of our website www.skillsandlearningace.com/our-centres/.

Unspent Criminal Convictions we require learners to disclose any unspent criminal convictions. Please refer to www.skillsandlearningace.com/policies/disclosure-of-unspent-convictions.

If you have any accessibility or disability issues that we need to accommodate or if you think you may need any other support to complete your chosen course, please contact: 01202 123444 or e-mail [email protected]. All enquiries are treated in confidence.

Course Details

Start DateAny

LocationOnline

DayAny

TimeAny

Duration2-6 months

SubjectDeveloping Work Skills

 

Fees and concessions

The total charge for this course is £80. Concessions FREE.

 

How do I enrol?

25 spaces left

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