English, maths and computing skills: all of our courses support the development of relevant English, maths and computing skills.
Refunds: please see details of our cancellation policy in our Terms and Conditions on our website www.skillsandlearningace.com/policies/terms-and-conditions or in our brochure.
Attendance: before enrolling you should ensure that you can attend all classes offered as far as possible.
Places on courses: many of our courses are in high demand. If you have been offered a place but no longer require it, please advise us immediately as you may be preventing another learner from taking the place. Where learners do not attend the first session, without having given prior notice, Skills & Learning reserve the right to offer the place on the course to another learner; you will not be eligible for a refund it it is outside of the terms outlined in our cancellation policy.
Fully funded learners: if you have been offered a fully funded place on a course and no longer require it, you must advise us before the course starts so that your place can be offered to someone else. We reserve the right to withdraw future offers of fully funded places if you regularly do not start or complete funded courses.
Home study: you may be required to do some study at home between sessions to assist with your learning and progress.
Qualification Levels: there is further information about qualification levels on our website. Some courses have learners of different levels being taught in the same class with differentiated learning materials and activities appropriate to the qualification level.
Proof of identity: please bring photographic ID and your National Insurance number with you to your first session. You will also need to provide it for any external examinations you take.
Off-site activities: with some courses, there may be the opportunity for off-site enrichment activities at additional cost, for example: gallery, museum or exhibition visits. Where this is an integral part of the course, your tutor will discuss the arrangements with you during your induction.
Parking at centres: parking at centres may be limited; please be prepared to use on street parking or pay and display car parks. For information regarding each centre, please visit the venue section of our website www.skillsandlearningace.com/our-centres/.
Refreshments: tea/coffee or vending machine(s) are available at some venues. Further information can be found in the venue section of our website www.skillsandlearningace.com/our-centres/.
Unspent Criminal Convictions we require learners to disclose any unspent criminal convictions. Please refer to www.skillsandlearningace.com/policies/disclosure-of-unspent-convictions.
If you have any accessibility or disability issues that we need to accommodate or if you think you may need any other support to complete your chosen course, please contact: 01202 123444 or e-mail [email protected]. All enquiries are treated in confidence.