Frequently Asked Questions – Coronavirus
During this difficult time we understand that many of you may have questions regarding your course or exam. We hope this page brings some clarity to what is an uncertain time for all. If your question has not been answered on this page please email our Customer Service Team, Enquiries@salbcp.com, so we can add the answer here for others who may have the same question. Thank you for your patience at this time.
I’ve paid for the course I am studying – will I get a refund?
As a result of our decision to suspend classes we are issuing this guidance for refunds. This only applies to learners that have paid Skills & Learning a Fee.
If you are on a Community Learning course (non-qualification course) you will be refunded on a ‘pro-rata’ basis according to the number of remaining sessions that have been cancelled.
If you are enrolled on a course that has not yet started and the course was due to start prior to the 1st June 2020 you will be refunded in full.
If you are on a course leading to a qualification we are awaiting further information from the awarding organisations and looking at methods of online delivery. We will contact you as soon as possible about this.
If you are paying by instalment we will work out either the refund or remaining fee due.
We will endeavour to undertake these refunds as soon as we can, however this will be dependent on having staff available to process these refunds.
Will I be able to continue studying at home?
Staff are busy developing content to move learning online. Your tutor will contact you and let you know how to access their online materials or lessons. There are already a full range of distance learning qualification courses that can be accessed online, from Level 1 to Level 3. Level 1 and 2 online courses may be fully funded (no cost to you). Level 3 courses will require payment of fees. You may want to consider applying for an advanced learning loan to cover the cost of these fees.
I haven't received my refund yet
If you have not yet received your refund please bear with us. We are now running on reduced staff and are doing as many refunds as possible. All refunds will be processed in the coming weeks so please be assured if you are expecting one this will be processed in due course.
Thank you for your patience at this difficult time.
How long are classes likely to be closed?
All classes are unavailable up to and including May 29th 2020, excluding our online Distance Learning programme. Unfortunately, we are not able to announce whether we will re-open after this date until further Government guidance is given.
If you are enrolled on a course that is being continued online you will be contacted by your tutor.
Is your reception open?
All our centres are now unavailable to learners and the general public up to and including Friday 29th May 2020. This also means our reception is unavailable to visitors, however, you can still contact our Customer Service Team by;
Emailing – email@example.com
Or contact us on Facebook – facebook.com/skillsandlearningace
Can I still enrol or apply for a course this year?
All our community learning course starting before 29th May 2020 have now been cancelled; these are our non-qualification courses.
However, you can still apply for any live accredited courses, course dates are subject to change and we will do our best to accommodate courses once we re-open. If you have paid for a course please see the refund tab for advice.
All our Distance Learning courses are available for applications and are running as normal.
Will I be taking my exam?
Currently all exams between Thursday 19th March – Friday 29th May 2020 have been postponed. We are awaiting guidance from the relevant awarding bodies and will update all learners who were due to sit an exam as soon as we know more information. Thank you for your patience.
For Government updates on exams please click here.
I'm a GCSE Learner - Will I take my exam?
Your tutor will have tried to get in touch with you in the last few days and will be working from home to support you. It may take us a few more days to get all our communication channels in place but we very much hope that you and your tutor will find a way to work together within the limitations posed on us all by health, restriction on movement and access to technology. In order to do this, it is also important that you access your Skills & Learning Office365 account regularly during the class closures as this is the main vehicle that we have to communicate with you.
- Regulators will develop and set out a process that will provide a calculated grade to each student which reflects their performance as fairly as possible. Steps will be taken to ensure this is consistently applied for all students and across all exam boards.
- Exam boards will be asking teachers, who know their students well, to submit their judgement about the grade that they believe the student would have received if exams had gone ahead. To produce this judgement, teachers will be asked to take into account a range of evidence and data including performance on mock exams and non-exam assessment. Clear guidance on how to do this fairly and robustly will be provided to schools and colleges soon.
- Exam boards will then combine this information with other relevant data, including prior attainment, and use this information to produce a calculated grade for each student, which will be a best assessment of the work they have put in. The aim is to provide these calculated grades to students before the end of July.
- These grades will be indistinguishable from those provided in other years and exam boards will aim to ensure that the distribution of grades follows a similar pattern to that in other years, so that this year’s students aren’t disadvantaged.
- Students will be able to appeal their grades if they don’t believe the right process has been followed.
- There will also be an option to sit exams early in the next academic year for any students who wish to – and students can also choose to sit exams next summer.
We intend to continue supporting and encouraging you to prepare for and sit final exams, whenever that may be. Please be assured that we will keep you up-to-date with any information that we receive and that we remain 100% committed to supporting you.
Keep Learning & Keep Well!
Can I still enrol or apply for a course?
You can apply for any of our distance learning courses through the online application system. You can apply for admissions sessions that are available after June 2020. Applications for other courses are temporarily suspended until the end of May 2020. We expect to launch our 2020/2021 programme in June as planned.
What is Skills & Learning doing about Coronavirus?
For the safety of our learners and staff, we have suspended all our classroom and face to face teaching/services temporarily and will be moving learning online wherever possible.
Can I still access Skills & Learning support teams if the centres are closed?
Support teams will be working remotely wherever possible to continue to provide guidance to learners. Please use the email address: firstname.lastname@example.org for all queries. We will be unable to take telephone calls or receive post during our temporary closure period 24/3/20 – 31/5/20.
Can I still complete my work experience/traineeship placement?
All work placements are suspended during the temporary social distancing period. If you are fit and well and over 18, you may wish to volunteer for the NHS during this time – click here to find out more.
Are Skills & Learning events still on?
All face-to-face events have been temporarily suspended during the period of social distancing. Your tutor may run some online events as part of your continued programme of study.
Will I be able to enrol for a course starting next academic year from September?
We are planning to release our 2020/2021 programme as scheduled in late June. Courses and admissions sessions will be available for online applications or enrolments from that time.
Does the closure apply to apprenticeships?
If you are a current apprentice, you may already be working from home. If you do continue to work either in the workplace or at home, your apprenticeship study can continue with all your learning and support moving online. If you are currently unable to work due to your employer’s decision to suspend their operations, you may be placed on a break in study. This will allow you to pick up your apprenticeship work and learning at a later date. Please contact your apprenticeship tutor and let them know if you are currently unable to work either due to ill health or lockdown.
Most end point assessment organisations are adapting their EPAs to enable online assessment. Your tutor will guide you if you are near to Gateway or EPA and can take this online option.
Will my course carry on once you re open?
A lot of learning is moving online during the temporary face-to-face delivery suspension. Most qualification delivery has moved online.
If you were studying on a practical, qualification course e.g. Beauty Specialist, we aim to offer all your theory learning online with an option to attend practical classes again at a later date.
Some English, maths, ESOL and ICT classes have moved online. Where this is not possible, we hope to restart classes in June.
If you were within a couple of weeks of finishing a non-accredited leisure learning class, this course has now been closed and will not continue, however you may be able to pick up the next stage of learning when we hope to reopen classes in June. If your course had not yet started, we will consider if we can postpone the start date and offer a new opportunity in the summer term.
Can I post in completed work for my tutor to mark?
We will not be able to accept incoming post during the temporary suspension period. Please do not post items to us. Your tutor will advise you if you are able to send completed work via email or through Office 365.
Can I post in forms that have been requested? E.g. proof of ID, learning agreements, proof of income.
We will not be able to accept incoming post during the temporary suspension period. Please do not post items to us. We will accept scanned versions of documents or photographs of ID sent to our customer service inbox email@example.com. Please state clearly who you are, what you are sending and why.
Where can I get more information about COVID-19?
Reminder of the importance of hygiene
The most important responsibility we all have during COVID-19 is to have good hygiene. Remember to wash your hands for a minimum of 20 seconds with soap. For more information about how you can prevent germs from spreading please visit the NHS website here.