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Learner Support

Returning to learning?

If you are returning to our centres from September 2020 please ensure you watch our latest ‘returning to learning’ health and safety video before attending your course.

Download our 20/21 Learner Handbook

If you need to access our 20/21 learner handbook you can download our online version here. 

A wide range of support options are available to help you.  Some of these are:

  • Support to find out about courses
  • Concessionary fees and other financial support
  • Transport assistance
  • Extra time or special help with exams
  • Arrange for hearing loops or BSL Interpreter
  • Provide extra equipment or resources
  • Help the tutor to support you
  • Help with access to a venue
  • Provide someone to help you in the classroom

We will use this information to try to meet your needs and arrange the adjustments you have requested.  We may contact you to discuss your needs in more detail so that you can benefit fully from your course.  We will share information about your support needs with your tutor.

Equipment and Technology

Staff are available, after discussion or assessment, to help you use specialist equipment or software which may include:

  • Laptop computers
  • Screen magnifier facilities
  • Video cameras
  • Induction Loop Systems
  • Adjustable tables

We will try to obtain any specialist equipment you need within the limits of the funds we have available. To enable this to happen we need to know about your needs as soon as possible.


Assistance may be provided, as appropriate, in the form of taxis or adapted vehicles.

Support Advice

To discuss learning support, please contact the Learning Support Officers on 01202 262325 or 01202 262371. They can offer support, information and advice and refer you to other sources of help.

Financial Help

Reduced fees are available on many courses. Details of these may be found in our Terms & Conditions

Some learners will qualify for a reduced fee on course numbers prefixed with A or L.  The benefits which we take into account are Job-Seekers Allowance (JSA), Employment Support  Allowance  in the Work  Related Activity Group (ESA (WRAG). Please contact us on 01202 123444 | .

Concessionary Fee (CF) courses are for learners in receipt of certain benefits or holders of an Access to Leisure and Learning Card.

Payments in instalments can be arranged for some courses.

Please note: There are no Concessionary Fees on some courses. We also help learners whose income falls within certain levels. You are required, however, to take up any entitlement to Government assistance, or be refused entitlement, before we can offer you any support from our funds. You will need to obtain a form from one of our centres, once completed, submit it for approval.

Additional financial help is available for some learners, please phone us on 01202 123444 | . This discretionary support will vary depending on the type of course you enrol on.

Want to know more?
For more information about our Learner Support please refer to our Learner Handbook – Download Here