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Develop your management skills to a higher level

Level 5 Operations Departmental Manager Apprenticeship Standard

Operations/Departmental Managers manage teams and/or projects and achieve operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. Operations/departmental managers are accountable to more senior managers or business owners. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include:

  • Creating and delivering operational plans
  • Leading and managing teams
  • Managing projects
  • Managing change
  • Financial and resource management
  • Talent management,
  • Coaching and mentoring.

Roles include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

As an Operations/Departmental Manager the Apprentice must be in an appropriate role to provide relevant learning opportunities and have English and Maths qualifications at the appropriate level or be prepared to work towards them as part of their Apprenticeship. They must be able to commit to the 20% off-job training requirement in order to develop the skills, knowledge and behaviours required to complete the apprenticeship at Level 5.

Benefits for the Apprentice
  • Completing an Operations/Departmental Manager Apprenticeship is both challenging and rewarding and provides opportunities to:
  • Develop leadership and management knowledge, skills and behaviours through a programme of practical work based learning.
  • Develop a thorough understanding of management and leadership theory, that is applied in the workplace, as they gain a recognised Level 5 Diploma for Leaders and Managers qualification.
  • Embed learning in a real work context and develop management and leadership skills to lead, develop and motivate teams to achieve strategic and organisational goals.
  • Enhance professional career development
  • Register as a member with the Institute of Leadership and Management.
Benefits for Business
  • Improved achievement of strategic goals
  • A committed and loyal management team
  • Increased productivity and efficiency
  • Increased ability to respond to change
  • Improved competitiveness
  • Improved reputation
Key Facts
Level: 5

Duration: Typically 24 months

Entry requirements: Set by the employer however as a minimum English and Maths at Level 2.

Can be new or existing employees but must be in an appropriate role.

Model of delivery: Classroom attendance and off-the-job training. 20% off-job training during contractual hours. End Point Assessment once the Apprentice has completed the minimum duration on programme.

Workplace visits: Allocation of a dedicated Skills and Learning Tutor/Trainer Assessor who will visit in the workplace approximately every six weeks to work with the Apprentice on developing their skills, ensure progress is made and provide feedback on their performance.

Funding overview

The Government is committed to increasing the quality, and quantity, of apprenticeships in England. To achieve this aim the Government have introduced an employer levy

Levy payers are any employer with an annual wage bill of over £3 million.

Levy paying employers will pay 100% of the costs of an apprenticeship from their Digital Account, funded from the levy.

Non-levy payers are employers with an annual wage bill under £3 million. 

Non-levy paying employers will contribute 5% of the cost of the apprenticeship and the government will contribute 95% in a co-investment arrangement.

 Employers with fewer than 50 (49 or less) employees will pay no contribution if they take on a 16 – 18 year or a 19 – 24 year old with a Health, Education or Care Plan and these are fully funded by the Government. In addition to this, the employer receives £1,000 to mitigate any costs involved in extra support needed by the apprentice.

By 31st March 2021 all non-levy payers should have their apprentices set up through digital apprenticeship service.

Employers – Are you apprenticeship ready? 

Once you have thought about the benefits an Apprentice could bring to your workforce – it is important to be aware of the responsibilities attached to employing an Apprentice, to successful completion of the Apprenticeship and for the maximum Return of Investment for the business.

 Your commitments involve:

  • Complying with the terms and conditions of the Apprenticeship Funding Rules in your employment of an apprentice.
  • Paying at least the national minimum wage – for the time they are in work and the 20% of time they are training.
  • Employing the apprentice in an appropriate Operations/Departmental Manager role – with supporting job description and person specification  –  to gain the required knowledge, skills and behaviours.
  • Complying with contractual health & safety, equality & diversity and safeguarding requirements of employing an apprentice.
  • Issuing a signed Contract of Employment, of at least 30 hours work each week, to include an apprenticeship agreement and commitment statement.
  • Ensuring the contract is long enough to enable the apprentice to successfully complete their apprenticeship including at least 20% as time off for training.
  • Committing to the requirements of the Operations/Departmental Manager Assessment Plan’s on and off-the-job training, on-programme and end programme assessment requirements.
  • Enabling your apprentice to combine learning in the workplace (on the job) with structured and Course room based (off- the-job) outside the workplace at a Skills & Learning Centre.
  • Having the buy-in from staff who will be involved in the support, training and development of the apprentice.
  • Providing regular feedback on your apprentice’s performance from line managers, peers and customers and contribute to progress reviews with the apprentice and assessor.
  • Supporting the apprentice with a suitable workplace mentor.
  • Working in partnership with Skills & Learning to ensure the apprentice successfully completes their Apprenticeship training.  Your apprentice may also need to study for a Maths or English qualification to enable them to achieve the Operations/Departmental Manager Apprenticeship.

What can you expect from Skills & Learning: 

  • Providing a Training Needs Analysis service to identify gaps in the level of skills and knowledge of staff currently in roles involving managing others to achieve organisational goals
  • Help in identifying the key skills required for these roles and impartial information on how the Team Leader/Supervisor Apprenticeship could support the development of these skills.
  • Working in partnership to develop an on the job and off-the-job training programme that fits both your organisational culture, for example the best time for study, and supports the development of your apprentice
  • Guidance and support with the Apprenticeship recruitment and selection process for new staff
  • Guidance with the funding process
  • High quality apprenticeship training delivered from a trusted provider
  • A professional, customer driven, working relationship at all times
  • Advice and guidance on wider training support for your business.

The next step:

In the first instance please contact us on 01202 123444, or